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Findbook > 商品簡介 > Contact US! Coursebook with Audio CD: Call Center English Skills

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作者:Lockwood, Jane/ Mccarthy, Hayley, 出版社:Cambridge University Press, 出版日期:2010-04-30

定價 810 元, 最低 810 元起... Amazon United Kingdom 完整列出比價資訊...

商品條碼:9780521124737, ISBN:0521124735
分類標籤:Subjects » Books » Reference » Education » Nonfiction

 

內容簡介

Contact US! Coursebook with Audio CD: Call Center English Skills
Contact US! has been carefully developed to meet the needs of call center agents who require communication training.

1.CONTACT US contains 10 units with about a total of 100 hours of motivating and highly relevant training material. Units have been designed in a way that allows trainers to dip in and out of the book according to the needs of the learners.
2.CONTACT US! has been carefully developed to meet the needs of near hires in the BPO industry. It aims to develop high-end professional English language communication skills when talking with customers in the USA.
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